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Application Developement | Application Maintenance
Application Maintenance
With the continuous emergence of newer and better technologies, and with the growing needs of the business, applications must continuously evolve to keep pace with the latest developments. As a result, application maintenance can prove quite challenging.
Our teams are capable of managing system and application maintenance tasks at the following levels:
Corrective Maintenance
Adaptive Maintenance
Preventive Maintenance
Perfective Maintenance
(a) The support services are taken up based on previously agreed Service Level Agreements (SLAs) renewed annually with the different customers.
(b) We have well-defined processes and procedures for this SLA-based support services that we provide.
(c) The complete tracking of support issues from starting, from logging of these issues to final closure is performed on Abacus. (Abacus is a web-based project management and issue tracking system developed by MPS eServices that aims at maximizing efficiency of the project development process. Abacus has been designed to be a comprehensive solution for managing a project.)
Application Enhancements
We also receive a number of change/development requests for most of the applications that are being supported. These are applications enhancements that are required because of changing business processes or corrections to previously existing bugs or performance enhancement exercises.
For application enhancement requests we have well-defined processes and procedures for effectively carrying out these application changes:
(a) We perform a detailed impact and risk analysis before any of the change requests are taken up for implementation.
(b) These records are internally reviewed and shared with our customers.
(c) We have well-documented release and deployment procedures which are shared with the customers.
The following points provide details of the provision of support projects to the client.
Scope of Support Service
The scope of support service includes:
Software support: Bug fixing and application related queries
Help desk support: Setup/installation support and usage support
Onsite service: Skilled resource placement
Methodology/Execution Model
The following are the phases in Application Maintenance life cycle:
System study and knowledge acquisition
Inventory and baseline
Prepare maintenance guidelines
Execution of maintenance requests
Monitoring and reporting
Benefits of Our Services
Excellent value proposition
Scalable at short notice
Wider skill set in offshore and onsite model
Online issue tracking of a support project
Corporate Information | Ektron | info.mpseservices@macmillansolutions.com | Copyright ©2007 Macmillan Publishing Solutions